FAQs

  1. How can I contact you?

    You can reach us anytime through our Contact page or email us directly at secretraceusa@gmail.com. We typically respond within 24 hours on business days.

  2. Where are your products shipped from?

    Our products are shipped from multiple warehouses, depending on your location to ensure the fastest delivery. Most orders are shipped from our main fulfillment centers in the U.S., Europe, or Asia.

  3. How long does shipping take?

    Shipping times vary based on your location. On average, orders arrive within 7–15 business days. You'll receive a tracking number once your order is processed.

  4. Do you offer a refund if I’m not satisfied?

    Yes! We offer a 30-day refund policy. If you're not satisfied with your product, you can request a return or refund within 30 days of receiving your order. Conditions apply—see our Return Policy for more details.

  5. Can I cancel my order after placing it?

    Orders can only be canceled within 6 hours of being placed. After that, they are automatically processed and shipped.

  6. How can I install the Midnight Plates?

    Installation is simple and takes just minutes. Each order includes a step-by-step guide, and you can also follow our video tutorial on the product page. No special tools are required.

  7. Are the Midnight Plates legal in my country/state?

    Laws vary by location. Midnight Plates are designed for off-road, show, or private property use. We recommend checking with your local laws before using them on public roads.

  8. Can I track my order?

    Yes! Once your order ships, you’ll receive a tracking number via email. You can use it to track your shipment in real-time on our website or the courier's tracking page.

  9. What if my order arrives damaged or defective?

    If your item arrives damaged, defective, or not as described, contact us immediately with photos. We'll arrange a replacement or refund right away.